Frequently Asked Questions

Yes, as ITkeys uses your existing access control system, it will work alongside your current infrastructure.

ITkeys will complement Identity Management or Account Provisioning solutions perfectly. ITkeys provides granular access control to entrusted staff with no limitations.

Existing systems will typically only manage simple automatic rules or delegation through notification (not direct accountability and immediate updates to any business staff).

For more information on how ITkeys complements existing systems see "Existing Solutions".

With the required staff, and access to the relevant systems (a web and a database server), the installation can be completed in minutes and made available to the entire enterprise shortly after. We have a fully automated install program to help you deploy ITkeys.

ITkeys supports a fully consolidated environment and can be run on an existing web server and be configured to use an existing database server.

ITkeys mitigates the risks of dormant or inappropriate staff access to any of your company’s information.

• ITkeys encourages accountability and frequent auditing of staff access to IT resources.
  See "Security Risks and Concerns" for some examples.
• ITkeys automates a normally manual security process that is prone to manual error and delays.
  See "Typical Security Without ITkeys" for a review of the security access process without ITkeys.

ITkeys uses a simple, familiar web browser interface. The following design decisions help us provide a solution with "zero training required":

• Simple step by step process with very clear instructions
• Limited options on any screen - you can only do what is required and you are only shown what you have permissions to change
• Confirmation of all actions
• E-mail notifications where staff are delegated control with clear instructions on how to access the product

ITkeys is written and tested as an enterprise application to support over 100,000 staff.

Naturally it will also support as few staff as required!

Yes!

• Management and share holders will benefit from knowing information is more secure and accountable. Auditing requirements can now be met to verify this.
• There will be one less routine activity for your Help Desk and I.T. staff to perform.
• Employees will benefit from the resultant efficiencies and control.

All staff will benefit from immediate, on demand, access to company information and applications.

The manual process of granting and revoking access can take anywhere from hours to a few days. A few days lead time on many business activities will naturally cause staff dissatisfaction.

There are measurable customer satisfaction benefits to your I.T. delivery operation.

ITkeys delivers information access and protection throughout your organisation.

A web application is only deployed once centrally.

This means ITkeys can be installed quickly and made available globally throughout your company’s internal network with no further work.

• No desktop applications need be deployed so a typical application "role out" is not required.
• Changes to working practices are managed through the workflow e-mails ITkeys send out as staff are entrusted for delegating access.

ITkeys is free open source software.